privacy policy

Section 1 – What do we do with your information?

When you buy something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s Internet Protocol (IP) address to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 – CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we mean that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, such as marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

القسم 3 – الإفصاح

قد نكشف عن معلوماتك الشخصية إذا طلب منا القانون القيام بذلك أو إذا انتهكت شروط الخدمة الخاصة بنا.

SECTION 4 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. 
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 5 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 6- CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the Site. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we can continue to sell products to you.

SECTION 7 – COOKIES AND RELATED TECHNOLOGIES

Golden Gate uses cookies, tracking pixels and related technologies to provide our services to advertisers. Cookies are small data files served by our Platform and stored on your device.

Tracking cookies enable us to identify your device when you navigate between different digital properties, so we can deliver targeted advertising to you.
Our advertising partners may also drop cookies for the purposes described above. In general, the type of cookies dropped will vary depending on the advertising partner.

Section 8 – Your Choices and Opting Out of Targeted Advertising

We understand how important your online privacy is to you, so we offer the following options to control the targeted advertising (sometimes called “interest-based advertising”) you receive and how we use your data.

Opting-out of this type of advertising through the below methods will not prevent you from seeing ads, but those ads will likely be less relevant because they will not be tailored to your interests. The ads might, for instance, be randomly generated or based on the web page you are visiting.

Web Browser: You can opt out of receiving personalized ads (including retargeted ads) served by us or on our behalf by clicking on the blue icon that usually appears in the corner of the ads we serve. Please note that this “opt-out” function is browser-specific and relies on the “opt-out cookie”, therefore, if you delete your cookies or upgrade your browser after opting out, you will need to opt out again. If you are using the Safari browser, please also see the instructions regarding opting out of cookieless technology, below.
Cross-device opt-out: In some cases, we may associate multiple browsers or devices with you. If you opt out on a browser or device and we have additional devices or browsers associated with you, we will extend your opt-out decision to include any other associated browsers and devices. Because we only link users across browsers and devices in some cases, there may be cases where you are still tracked in a different browser or device that we have not linked, and where we treat you as a different user.
Mobile Device Opt-Out: To opt out of receiving targeted ads based on your behavior across various mobile applications, follow the instructions below, for iOS and Android devices: iOS 7 or higher:
Go to your Settings > Select Privacy > Select Advertising > Enable the “Limit Ad Tracking” setting; And for
For Android devices running OS 2.2 or later and Google Play Services 4.0 or higher: Open the Google Settings app > select Ads > enable “Opt out of interest-based advertising.”

Note for Safari users. When you opt out in a browser, we, other advertising platforms and other third parties generally place a cookie on your browser that instructs us not to use your other online behaviors to personalize the ads you see. However, if you use the Safari browser, opt-out cookies set for the purposes of restricting this type of advertising may be deleted before their intended expiry date; We have no control over these browser controls or the deletion of cookies.
Do Not Track Disclosure: Some Internet browsers allow users to send a “Do Not Track” signal to websites they visit. We are not responding to this signal at this time.

SECTION 9 – LINKS TO THIRD PARTY SITES

The Site may contain links to other sites. Please be aware that we are not responsible for the privacy practices of these other sites. When you leave the Site, we encourage you to read the privacy statements of each site you visit if you intend to provide personal information to that site. Our Privacy Policy applies only to your personal information that we collect on the Site.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer at

[email protected]

Refund policy

Returns 

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, CDs, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards 
  • Downloadable software products 
  • Health and personal care items
  • Special Orders
  • Deposites 
  • Printed Goods
  • Water Toys

Once we initiate the return process, you will receive a call from the shipping courier on the mobile number you listed in your account. It will be your responsibility to follow up with the shipping courier until we receive the returned item/s. Please note that we will only initiate the return process once.

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund with in 5 business days. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds. 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded, it can only be exchanged.

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item , you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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